Satisfaction Guaranteed. If you have any questions that are not answered here, please call us at (845) 679-1031 or (800) 576-0609, or email us at email@example.com. If you are calling about a particular item, please have the Style Number handy.
Since we offer most designs in a variety of Sterling types, karat and colors of gold, gemstones, finishes and, where applicable, sizes, it is very possible that the specific item you want may have to be made-to-order. In such event, we will call or e-mail you to let you know how soon we anticipate shipping your purchase. If our expected ship date doesn't meet your needs, you can cancel the order without any cost.
You may order
1) by PayPal - our shopping cart uses PayPal to process all sales. You can use your PayPal account, if you have one, OR you can pay with any credit card;
2) by phone - to (800) 576-0609; outside the U.S., call 1+(845) 679-1031. We will send you a PayPal invoice which you can pay with any credit card;
3) by mail - with check or money order, payable to
74 Van De Bogart Road
Woodstock, NY 12498
If you are ordering from outside the U.S., please make sure that checks or money orders are payable in U.S. funds, and are drawn on an American bank (your bank will know).
When we receive your order, we will confirm by e-mail or phone, letting you know whether or not the item is in stock or needs to be made for you, and approximately how long it will take. If you are ordering online, please put our e-mail address in your address book so that we can communicate with you without spam filter interference.
4) by wire transfer - call or email us to arrange
Orders for items that are in stock are usually shipped within 1 - 2 business days.
Any item not in stock will be “made-to-order” for you. 'Made-to-order' typically requires 2 to 8 weeks, depending on the item; the Ghost Rider Bracelet and the Lion Bangle Bracelet, both require 12 - 16 weeks to complete.
Shipping within the U.S.
Depending on destination and circumstances, we ship either US Mail/Insured, UPS Ground, or FedEx Ground. Shipping is FREE within the U.S. If you need faster delivery (Overnight or 2nd Day), please contact us for rates.
We ship worldwide, and customer pays shipping. This does not include any customs duty or VAT for which you may be liable when your package arrives. If you do not see your country listed, complete your order and select any country other than the U.S., Canada and the U.K. We will advise you by email of the actual shipping charges, and adjust your total; if necessary, we will either refund or send you a PayPal invoice for any difference.
We ship Priority Mail International/Insured where permitted; 6 - 10 business days in transit. For some destinations, postal regulations require that parcels containing jewelry be Registered. In these cases, we ship either Priority Mail International/Registered or 1st Class Mail International/Registered.
If the value of your order is greater than the Maximum Value allowed by your country for Priority or Registered mail, or you need your purchase to arrive more quickly, we can usually ship Global Express Guaranteed (1 - 3 day delivery). Since this method is more expensive, we will let you know the cost, and send you a PayPal invoice, if the cost is acceptable.
CANCELLATIONS AND RETURNS
Orders may be canceled at any time prior to shipment. In the case of items that are in stock, we will usually ship 1 - 2 business days after receipt of your order unless an item has to be sized.
The Ghost Rider Bracelet, the Lion Bangle Bracelet, any item that you order customized (i.e.- any size, finish, stone or other feature not routinely offered on our website), and certain other items with multiple options are only cancellable within 5 working days after we contact you to confirm your order.
Satisfaction Guaranteed | 30 Day Returns
We are very proud of the care we put into everything we make and our exceptional quality reflects it. We are sure you will be delighted with your purchase but, if for any reason you are not, you have thirty (30) days to return it for a full refund or credit, whichever you prefer, with the exception of those items specified below.
The following are only returnable in the event of defects in material or workmanship, in which case we will repair or replace your purchase, at our discretion:
• Lion Bangle Bracelet
• Ghost Rider Bangle Bracelet
• Items that have been customized at your request with a feature or features
not specifically offered on our website, and certain other items with multiple
options; we will advise you of the return restrictions before processing your order.
a) Return Authorization
Please call us at (845) 679-1031 or 800-576-0609, or e-mail us at firstname.lastname@example.org, for a Return Authorization Number which should be clearly marked on the outside of the return package.
b) Condition of Item
All returns must be in the same condition as sent (i.e. unworn and undamaged).
Please insure any return package for the full value, and send by UPS, FedEx, or Insured Mail. Print your name, address and Return Authorization Number on the outside of the package. Customer is responsible for return shipping and insurance, and for merchandise lost or damaged during return shipment. (If the return is because there are defects in the item, we will reimburse the return postage).
Refunds will be made in the same form as the original purchase, i.e. - to your credit card, if that is how you made the purchase etc.
YOUR PRIVACY IS ASSURED
In order to process your order, we require certain personal information. This information is only used to process your order, and to contact you about that order when necessary. We do not regard this information as a 'profit center': we do not share, trade or sell customer information to anyone under any circumstances other than as required by law.
We cannot be responsible for typographical errors. If we receive an order for an item in which there is an error in price or description, we will notify you before processing the order.