If you have any questions that are not answered here, please call us at (845) 679-1031, in New York, out-of-state, (800) 576-0609, or email us at info@rickcamerondesign.com. If you are calling about a particular item, please have the Style Number handy.

Since we offer most designs in a variety of Sterling types, gold ‘colors’, gemstones, finishes and, where applicable, sizes, it is very possible that the specific item you want may have to be made-to-order. In such event, we will call or e-mail you to let you know how soon we anticipate shipping your purchase.

ORDER PROCESS

You may order

1) by Credit Card on-line using our site's shopping cart; (your credit card information comes directly to Cameron Design's secure server and is individually processed by us for your protection).

2) by Credit Card via phone to (845) 679-1031, out-of-state, (800) 576-0609);

3) by PayPal

4) by mail (by check, money order or credit card) to:

Cameron Design
74 Van De Bogart Road
Woodstock, NY 12498

When we receive your order, we will confirm by e-mail, fax or mail, letting you know whether or not the item is in stock or needs to be made for you and approximately how long it will take. If you are ordering by e-mail, please put our e-mail address in your address book so that we can communicate with you without spam filter interference.

PAYMENT METHODS

Visa, Mastercard, American Express, Discover
PayPal
Personal Check
Cashier's Check
Money Order
Wire Transfer (an option for purchases originating outside the United States; please call for bank routing information)

All Credit Card orders are processed by Cameron Design directly and our name will appear on your credit card bill.

PAYPAL ORDERS

By using PayPal, you are making full payment at this time. The item(s) you are ordering may or may not be in stock for immediate shipment; (it is impractical to stock every combination of finish, size and stone). Many things are, therefore, made-to-order and ship in 3 - 8 weeks. If, on the other hand, you pay by credit card, we will only take a deposit at this time and then charge the balance on shipment.

In either case, we will contact you within 24 hours by e-mail to confirm your order and let you know whether it is in stock or needs to be made.

SHIPPING

Orders for items that are in stock are usually shipped within 2 - 3 business days, unless your order needs to be sized, in which case we will need approximately two weeks to ship.

Any item not in stock will be “made-to-order” for you and, if we don’t anticipate shipping within two weeks, you will be charged a 50% deposit; the balance, (including shipping, insurance and tax, if applicable), will be charged when your order is shipped. 'Made-to-order' typically requires 3 to 8 weeks, depending on stones and finish; the Ghost Rider Bracelet and the Lion Bangle Bracelet, both require 12 - 16 weeks to complete.

Depending on destination and circumstances, we ship either US Mail/Insured, UPS Ground, or FedEx Ground. We pay shipping and insurance for orders of $175 or more. Orders of less than $175 have a $10.00 shipping and insurance charge. However, if you need faster delivery, the following rates apply:

Orders under $175 shipping to the 48 Contiguous States
Two Day (UPS Blue) - $23
Overnight (UPS Red) - $36

Orders under $175 shipping to Alaska/Hawaii/PR

Two Day (UPS Blue) - $34

Overnight (UPS Red) - $44

Orders of $175 or more shipping to the 48 Contiguous States:
Two Day (UPS Blue) $13
Overnight (UPS Red) $26

Orders of $175 or more shipping to Alaska/Hawaii/PR

Two Day (UPS Blue) - $24

Overnight (UPS Red) - $34

Customer pays all shipping and insurance to destinations outside of the United States and Puerto Rico; please call for rates.

CANCELLATIONS AND RETURNS

1. Cancellations

Orders may be canceled at any time prior to shipment. In the case of items that are in stock, we will usually ship 2 - 3 business days after receipt of your order confirmation unless an item has to be sized.

In the case of made-to-order items, please know that we generally begin working on your order a few days after it is received. We would be most grateful if, in the event that you decide to cancel an order, you make every effort to do so during that 3-day period. Belts, the Ghost Rider Bracelet, and the Lion Bangle Bracelet are always custom-sized and made to your specific order and are only cancelable without penalty for 3 days after we contact you to confirm your order. The specific charge for cancellation, which will be at our sole discretion, will depend on how far along are we in producing your order and how unusual your order is with regards to sizing and other specifications, etc.

2. Returns

We are very proud of the care we put into everything we make and our exceptional quality reflects it. We are sure you will be delighted with your purchase but, if for any reason you are not, you have thirty (30) days to return it for a full refund or credit, whichever you prefer (less shipping and insurance; if an item is returned because of a manufacturing defect, our shipping & insurance charge will also be refunded).

Please note the following exceptions to the Returns Policy above: Belts, the Ghost Rider Bracelet, and the Lion Bangle Bracelet are always custom-sized and made to your specific order, and are not returnable except for defects in material or workmanship, in which case, we will repair or replace the item, at our discretion, at no charge. The same restriction applies for any size, any finish, any stone or any other customized feature which is not routinely offered on our website for the particular item you order.

a) Return Authorization

Please call us at (845) 679-1031, (out-of-state, call 800-576-0609), e-mail us at info@rickcamerondesign.com, or fax us at (845) 679-7602 - call first - for a Return Authorization Number which must be clearly marked on the outside of the return package. Packages arriving without this number cannot be accepted.

b) Condition of Item

All returns must be in the same condition as sent (i.e. unworn and undamaged).

c) Mailing/Insurance

Please insure any return package for the full amount of the invoice, including shipping charges, and send by UPS or Registered Mail. Enclose the original Packing Slip and print your name, address and Return Authorization Number on the outside of the package. Customer is responsible for return shipping and insurance and for merchandise lost during return shipment.

d) Refund

Refunds will be made in the same form as the original purchase, i.e. - to your credit card, if that is how you made the purchase etc.

YOUR PRIVACY IS ASSURED

In order to process your order, we require your name, phone number, billing address, shipping address (if different), email address and, if ordering with credit card, your credit card information. This information is only used to process your order and to contact you about that order when necessary. We only share necessary data with third parties involved in the order process, such as the financial institution that issued your card and the shipping carrier. We do not regard this information as a 'profit center': we will not give, trade or sell customer information to anyone under any circumstances other than as required by law.