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FREE GROUND SHIPPING (in U.S.)   |   Worldwide Shipping   |   30 Day Returns   |   CORPORATE SALES

Questions? or to Order by Phone - 800-576-0609


ordering information

If you have any questions that are not answered here, please call us at (845) 679-1031 or (800) 576-0609, or email us at info@rickcamerondesign.com. If you are calling about a particular item, please have the Style Number handy.

Since we offer most designs in a variety of Sterling types, colors of gold, gemstones, finishes and, where applicable, sizes, it is very possible that the specific item you want may have to be made-to-order. In such event, we will call or e-mail you to let you know how soon we anticipate shipping your purchase.

ORDER PROCESS

You may order

1) with Credit Card on-line using our site's shopping cart; (credit cards are NOT automatically processed: your credit card information comes directly to Cameron Design's secure server, and is manually retreived and processed by us for your protection).

2) with Credit Card via phone to (800) 576-0609; outside the U.S., call 1+(845) 679-1031

3) by PayPal

4) by mail (by check, money order or credit card) to:

Cameron Design
74 Van De Bogart Road
Woodstock, NY 12498

If you are ordering from outside the U.S., please make sure that checks or money orders are payable in U.S. funds, and are drawn on an American bank (your bank will know).

When we receive your order, we will confirm by e-mail or phone, letting you know whether or not the item is in stock or needs to be made for you and approximately how long it will take. If you are ordering online, please put our e-mail address in your address book so that we can communicate with you without spam filter interference. Do not email credit card information - call us.

PAYMENT METHODS

Visa, Mastercard, American Express, Discover
PayPal
Personal Check
Cashier's Check
Postal Money Order

All Credit Card orders are processed by Cameron Design directly and our name will appear on your credit card bill.

PAYPAL ORDERS

By using PayPal, you are making full payment at this time (unless you select Bill Me Later™). The item(s) you are ordering may or may not be in stock for immediate shipment; (it is impractical to stock every combination of metal, finish, size and stone). Many things are, therefore, made-to-order and ship in 2 - 8 weeks, depending on the item. If, on the other hand, you pay by credit card, we will take a deposit at this time, and charge the balance when we ship.

In either case, we will contact you within 24 hours by e-mail to confirm your order and let you know whether it is in stock or needs to be made, and how long that will take.

SHIPPING

Orders for items that are in stock are usually shipped within 1 - 2 business days.
Any item not in stock will be “made-to-order” for you and, if we don’t anticipate shipping within two or three weeks, you will be charged a 50% deposit; the balance, (including shipping, insurance and tax, if applicable), will be charged when your order is shipped. 'Made-to-order' typically requires 2 to 8 weeks, depending on the item; the Ghost Rider Bracelet and the Lion Bangle Bracelet, both require 12 - 16 weeks to complete.

Shipping within the U.S.

Depending on destination and circumstances, we ship either US Mail/Insured, UPS Ground, or FedEx Ground. Shipping is FREE within the U.S. If you need faster delivery (Overnight or 2nd Day), please contact us for rates.
 
International Shipping

We ship worldwide, and customer pays shipping. This does not include any customs duty or VAT for which you may be liable when your package arrives. If you do not see your country listed, don't worry. You can still complete your order and we will advise you by email of the shipping charges BEFORE we charge your card; (all credit cards are processed by hand, NOT AUTOMATICALLY). If the shipping cost is not acceptable, you can cancel and NOTHING WILL BE CHARGED to your credit card. If you use PayPal, we will simply instruct PayPal to refund your money.

We ship Priority Mail International/Insured where permitted; 6 - 10 business days in transit. For some destinations, postal regulations require that parcels containing jewelry be Registered. In these cases, we ship either Priority Mail International/Registered or 1st Class Mail International/Registered.

If the value of your order is greater than the Maximum Value allowed for Priority or Registered mail, we can usually ship Global Express Guaranteed (1 - 3 day delivery). Since this method is more expensive, we will let you know the cost, and how to place your order if the cost is acceptable.

CANCELLATIONS AND RETURNS

1. Cancellations

Orders may be canceled at any time prior to shipment. In the case of items that are in stock, we will usually ship 1 - 2 business days after receipt of your order unless an item has to be sized.

Belts, the Ghost Rider Bracelet, the Lion Bangle Bracelet, any item that you order customized (i.e.- any size, finish, stone or other feature not routinely offered on our website), and certain other items with multiple options are only cancellable within 5 working days after we contact you to confirm your order.

 

2. Returns

We are very proud of the care we put into everything we make and our exceptional quality reflects it. We are sure you will be delighted with your purchase but, if for any reason you are not, you have thirty (30) days to return it for a full refund or credit, whichever you prefer, with the exception of those items specified below. In the case of returns for reasons other than damage or defects, we will deduct the original shipping & insurance cost from your refund or credit .

Exceptions

The following are only returnable in the event of defects in material or workmanship, in which case we will repair or replace your purchase, at our discretion:

        • Belts

        • Lion Bangle Bracelet

        • Ghost Rider Bangle Bracelet

        • Any item that has been customized at your request with a feature or features not

          specifically offered on our website, and certain other items with multiple options.            

 

a) Return Authorization

Please call us at (845) 679-1031 or 800-576-0609, or e-mail us at info@rickcamerondesign.com, for a Return Authorization Number which should be clearly marked on the outside of the return package.

b) Condition of Item

All returns must be in the same condition as sent (i.e. unworn and undamaged).
 
c) Mailing/Insurance

Please insure any return package for the full amount of the invoice, including shipping charges if any, and send by UPS, FedEx, or Insured Mail. Print your name, address and Return Authorization Number on the outside of the package. Customer is responsible for return shipping and insurance, and for merchandise lost or damaged during return shipment. (If the return is because there are defects in the item, we will reimburse the return postage).
 
d) Refund

Refunds will be made in the same form as the original purchase, i.e. - to your credit card, if that is how you made the purchase etc.

YOUR PRIVACY IS ASSURED

In order to process your order, we require certain personal information. This information is only used to process your order, and to contact you about that order when necessary. We do not regard this information as a 'profit center': we do not share, trade or sell customer information to anyone under any circumstances other than as required by law.


PLEASE NOTE:
We cannot be responsible for typographical errors. If we receive an order for an item in which there is an error in price or description, we will notify you before processing the order.